FAQ - Frequently Asked Questions
How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.
I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!
How does Alohawaii operate and offer such incredible pricing?
Alohawaii is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!
Want more info on Alohawaii, check out our About Us section!
What materials does Alohawaii.co use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
For further information on the materials we use, click on the Product Details link available on our product pages.
I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages via the Product Details link.
100% satisfaction guarantee?
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
What is the type of currency on your store?
We support over 140 currencies. You'll have the option of changing the currency to USD if desired through the drop down menu at the top right corner of any our our pages.
HOW SECURE IS MY PERSONAL INFORMATION?
Alohawaii.co adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
SHIPPING & DELIVERY INFO
When can I expect to receive my package?
Every single item on alohawaii.co is custom printed just for you, and it will take us 2-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.
US Shipping Time Estimates
Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Car Seat Covers & Bags: 2-3 Weeks
Shirts: 1-2 Weeks
International Shipping Time Estimates
Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blanket, Car Seat Covers & Bags: 2-4 Weeks
Shirts: 2-3 Weeks
*Please see note below for International buyer and duty fees.
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!
Shirts: 2-4 business days
Home Decor, Shoes, Boots, Luggage Covers, Hooded Blankets, Car Seat Covers, Bedding & Bags: 5-10 business days
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
I never received my package, what should I do?
If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Feel free to contact our customer support for additional information.
*Shipping to the following countries may take over 50 days for certain products:
South Africa, Peru, Mexico, Argentina, Bulgaria, Romania, and French Polynesia.
Important note for all orders ship to Mexico, all countries in Africa and South-America
Please be informed that all orders shipped to Mexico and all countries in Africa ( South Africa, Cape Verde, … ) and countries in South America ( Peru, Chile, Argentina, …) usually take 2-3 months to arrive due to the delays from customs and local post offices.
*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*
*Canvas sets can only be shipped to the USA*
RETURN AND REFUND
I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.
As every single item on alohawaii.co is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.
I’m not satisfied with the printing quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.
I received the wrong item, what should I do?
We apologize for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.
Please see our return and refund policy for further instructions.
Please visit our return and refund policy page if none of the above answer to your question.
I have an incredible design, can I send it to you and have it printed on a product?
We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required by design in order to be printed.
Just send your design to [email protected] with the style, color and size you want.
GET IN TOUCH
At Alohawaii.co we really value our customers and if none of the above answered your questions, feel free to contact us by email at
11923 NE Sumner St STE 819277 Portland 97220 Oregon United States