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FAQ

FAQ - Frequently Asked Questions

MY ORDER

How do I place my order?

Simply choose your style on the product menu then click the “Add To Cart” button and follow the introduced steps to complete your order.

Your order will be prepared and we will let you know when it's on the way!

I’m so excited to receive my order! How do I check my order status?

You can find your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?

You have 24 hours after placing order to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and you cannot cancel or modify it.

To cancel an order, please send email to us and include all the details of your order: order number, style, size and color of the item(s) you have chosen. We’ll do our best to help you!

To modify an order, please send email to us and include all the details of your order: order number, style, size and color then specify the item you would like to change. We’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? Don't panic, just contact us and our customer representative will help you!

[email protected]

How does Alohawaii operate and offer such incredible price?

Alohawaii is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products. You get the highest quality product for an incredible price!

Want more info on Alohawaii, check out our About Us section!

OUR PRODUCTS

What materials does Alohawaii.co use?

First, we hate crap! We cut on margins to make sure we deliver you high quality products using premium materials.

They are made soft for comfort and known for their quality, durability and great looking so you can feel the vibe when you wear them!

For further information on the materials we use, click on the Product Details link available in our product pages.

I’m not sure which size to choose, Can you help?

Use the sizing chart to help finding the perfect size to fit your beautiful body. It is provided on the Product Details link available in our product pages.

OUR GUARANTEE

100% satisfaction guarantee?

All of our products are carefully quality inspections. We will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard and Paypal.

When will my card be charged?

Just after your order has been successfully placed.

What is the type of currency in your store?

We support for over 140 currencies. You'll have the option of changing the currency to USD if desired through the drop down menu at the top right corner of any our pages.

HOW SECURE IS MY PERSONAL INFORMATION?

Alohawaii.co adheres to the highest industrial standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission by using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?

Every single item on alohawaii.co is custom printed just for you, it will take us 2-10 business days to print and make sure your order is everything you desire and it would be prior to shipping.

Please note: Some of items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Car Seat Covers & Bags: 2-3 Weeks

Shirts: 1-2 Weeks

International Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blanket, Car Seat Covers & Bags: 2-4 Weeks

Shirts: 2-3 Weeks

Can I track my package?

A Tracking Number will be sent to you by email after a few days since your order has been placed. If you haven’t received your tracking number within the duration of time below, please contact our support team here and we’ll be happy to assist!

Shirts: 2-4 business days

Home Decor, Shoes, Boots, Luggage Covers, Hooded Blankets, Car Seat Covers, Bedding & Bags: 5-10 business days

Please note:

It may takes up to 24h for your package to show up in the forwarder's tracking system.

For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

I never received my package, what should I do?

If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after completing the order, contact us through our Contact Us page and we will do our best to help you!

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.

Feel free to contact our customer support for additional information.

*Shipping to the following countries may take over 50 days for certain products:

South Africa, Peru, Mexico, Argentina, Bulgaria, Romania, and French Polynesia.

Important note for all orders shipping to Mexico, all countries in Africa and South-America

Please be informed that all orders shipping to Mexico and all countries in Africa (South Africa, Cape Verde, …) and countries in South America ( Peru, Chile, Argentina, …) usually take 2-3 months to arrive due to the delays from customs and local post offices.

*All items except our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru,  Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*

*Canvas sets can only be shipped to the USA*

RETURN AND REFUND

I ordered the wrong size or color, what should I do?

For any changes within 24hrs after ordering, go to the MY ORDER section above on this page for further details.

As every single item on alohawaii.co is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality, what should I do?

You’re not in love with your product, we’ll take it back! All of our products are carefully quality inspection and we will re-print any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?

We apologize for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.

Please see our return and refund policy for further instructions.

Please visit our return and refund policy page if none of the above answers for your question.

CUSTOM DESIGNS

I have an incredible design, can I send it to you and have it printed on a product?

We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required in order to be printed.

Just send your design to [email protected] with the style, color and size you want.

GET IN TOUCH

At Alohawaii.co we really value our customers and if none of the above answers for your questions, feel free to contact us by email at

[email protected]

503-568-1586

11923 NE Sumner St STE 819277 Portland 97220 Oregon United States

 

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