Shipping & Delivery Information

Shipping cost

The procedures of creating our products begin as soon as your purchase is placed and may take 1-2 business days to complete before being sent.

Shipping Method Shipping Price Shipping Time Added Service
Standard $0.00 7-10 business days  
Expedited $5.99 5-7 business days  
Insurance $12.99 10-13 business days Guarantees that your package is insured against loss, damage, or missing contents.

Please bear in mind that delivery times vary by location and may be extended due to force majeure conditions such as the COVID-19 pandemic, weather, and so on.

What locations do we deliver to?

Except for war-torn nations and areas, we ship our items to a wide range of countries. Additionally, Alohawaii does not ship to PO Boxes or Military APO/FPO addresses.

Is it possible to have the order delivered to more than one address?

We do not ship to multiple addresses on a single purchase. If you want things shipped to several addresses, please place separate orders.

What about taxes and fees? When my shipment arrives in my country, will I be charged fees or customs?

The item price does not include any import tariffs, taxes, or levies. These fees vary by country and are the responsibility of the customer.
Please check with your country's customs agency to find out how much these extra expenses will be.

When can you expect to get tracking information for your order?

Tracking numbers will be accessible within the time periods stated below and will be given to you automatically through the email and Facebook inbox supplied in your purchase. After order processing, it takes 1-3 business days to receive your tracking numbers.

Why isn't the tracking information shown on your tracking number?
Tracking numbers for US purchases may take up to 5 days to appear after an item has been completed.
Tracking numbers for foreign purchases may take up to 10 days to appear after an item has been completed.

If your tracking data has been missing for more than 5 days on a US transaction or more than 10 days on an overseas order, please contact the Alohawaii Support Team at:

What Exactly Is A Customs Invoice?

Please do not be shocked if there is an invoice with pricing that varies from the price you paid in the package since this is a symbolic sum. A customs invoice is a document that goes with your cargo and provides information about the contents. The customs invoice is necessary for customs clearance, and your cargo will be allowed to leave the nation if it does not have one.

Have a question about Return & Refund Policy?