Shipping & Delivery Information
This is a Made to Order Item. Each stage to create any products is totally assembled and completed by handmade for your order! These processes start as soon as your order is placed, and may have a processing time of 7-14 business days before being shipped.
Free Express Shipping On All Orders Over $150
International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Orders that have not arrived within 60 business days of order processing are eligible for refunds or free reshipment.
- When will you receive tracking information on your order?
Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email and Facebook inbox provided in your order.
7-10 business days after order processing.
- Why isn't the tracking data showing on your tracking number?
For U.S. orders, tracking numbers may take up to 7 days after an order has been processed for tracking data to show.
For international orders, tracking numbers may take up to 10 days after an order has been processed for tracking data to show.
If it has been more than 7 days on a U.S. order or more than 10 days on an international order and your tracking data is still not showing, please get in contact with the Alohawaii Support Team : [email protected]
PACKAGE RETURNED TO SENDER – WRONG ADDRESS
Orders that will be tagged as returned to sender due to the wrong address will be destroyed by the courier or charge Alohawaii for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, Alohawaii will only shoulder 50% of the total amount of the product cost as a refund credit back to your account.
PACKAGE RETURNED TO SENDER – CUSTOM FEES NOT PAID
Orders that will be tagged as returned to sender due to custom fees not paid, Alohawaii will only shoulder 50% of the total amount as a refund credit back to your account.