Shipping & Delivery Information

This is a Made to Order Item. Each stage to create any products is totally assembled and completed by handmade for your order! These processes start as soon as your order is placed, and may have a processing time of 7-14 business days before being shipped.

Free Alohawaii Shipping On All Orders Over $150

What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.

Orders that have not arrived within 60 business days of order processing are eligible for refunds or free reshipment.

  • When will you receive tracking information on your order?

Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email and Facebook inbox provided in your order.

 7-10 business days after order processing.

  • Why isn't the tracking data showing on your tracking number?

For U.S. orders, tracking numbers may take up to 7 days after an order has been processed for tracking data to show. 

For international orders, tracking numbers may take up to 10 days after an order has been processed for tracking data to show. 

If it has been more than 7 days on a U.S. order or more than 10 days on an international order and your tracking data is still not showing, please get in contact with the Alohawaii Support Team :

What Is A Customs Invoice? 

Please don't be surprised if there is an invoice with prices different from the price you bought in parcel because that is a symbolic amount. A customs invoice is a document that travels with your parcel and contains information about the items inside your package. The customs invoice is required for customs clearance, and your shipment can leave the country without one.

Have a question about Return & Refund Policy?
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