FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship within 5 to 13 business days. Delivery times vary by location and may be extended due to force majeure conditions such as the COVID-19 pandemic, weather, and so on.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-3 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

PAYMENT

What type of payments do you accept?

We accept Visa and Mastercard.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.